Terms & Conditions
This Snooze A.M. Eatery® MySnooze Bennyfits loyalty program (the “Program” as further defined below) is offered by Snooze Import Export, LLC and/or its subsidiaries, designees and affiliates (“we” or “us”). These Terms and Conditions (“Terms and Conditions”) apply only to the Program offered herein, and not to any other website, mobile program, product, service, or program offered by us. These Terms and Conditions are a legal and binding agreement between you and us governing your use of the Program, including its content, information, services, and features.
PLEASE READ THESE TERMS AND CONDITIONS, WHICH APPLY TO YOUR USE OF THE PROGRAM AND ENROLLMENT AND PARTICIPATION IN OUR LOYALTY PROGRAM. YOUR CONTINUED USE OF ANY PORTION OF OUR MOBILE APP AND/OR ENROLLMENT IN OUR LOYALTY PROGRAM CONSTITUTES YOUR UNCONDITIONAL CONSENT TO FOLLOW AND BE BOUND BY THESE TERMS AND CONDITIONS, AS MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME BY US. IF YOU DO NOT AGREE TO ANY PORTION OF THESE TERMS AND CONDITIONS OR TO AUTOMATIC ENROLLMENT IN MYSNOOZE BENNYFITS FOR EXISTING APP USERS ONLY, YOU ARE NOT PERMITTED TO USE OR ACCESS THE APP, OUR PROGRAM AND/OR ENROLL IN OUR LOYALTY PROGRAM.
Your use of the Program and/or enrollment in the Program following any such modifications, changes, amendments and/or updates constitutes your unconditional agreement to follow and be bound by the Terms and Conditions as modified, changed, amended and/or updated. You are responsible for reviewing the Terms and Conditions each time you use or access any portion of the Program.
Additionally, we may at any time, for any reason, and without notice or liability: (1) modify, change, suspend or discontinue the loyalty Program or any portion thereof altogether or at any restaurant location(s); (2) change, revise, or modify requirements for earning a reward; (3) change the Program structure or any feature of the loyalty Program; (4) interrupt Program operation for maintenance or support or any portion thereof for maintenance and support; and/or (5) impose limits on certain features and services or restrict access to the loyalty Program. You acknowledge and accept that we do not guarantee continuous, uninterrupted or secure access to the Program, or that operation of the Program will be uninterrupted or error free. You understand that usage of the Program may be interfered with or adversely affected by numerous factors or circumstances outside of our control. Subject to these Terms and Conditions, at any time we reserve the right to terminate your account for any reason, including but not limited to account inactivity or a violation of the terms and conditions.
Content & Use
The Program and all content, information, and other materials featured, displayed, contained, and available on the Program (collectively, the “Content“) are intended solely for your own individual, non-commercial use. Unless otherwise explicitly specified, the Program and Content are copyrights, trademarks, trade dress, patents, and/or other intellectual property owned, controlled or licensed by us or by third parties who have licensed their materials to us and are protected by U.S. and international intellectual property laws. The compilation (i.e., the collection, arrangement and assembly) of the Program and the Content are the exclusive property of ours and are protected by U.S. and international copyright laws. You may not, in any way, otherwise copy, reproduce, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, sell, or exploit, in whole or in part, the Program or its Content.
You agree to always use the Program and the Content in accordance with these Terms and Conditions and all applicable laws and regulations. We may prohibit access, use, conduct, communications, or content that we, in our sole discretion, deem to be harmful to the Program, the Content, users, us, our brand, or any other person or entity, or that violates these Terms and Conditions and/or applicable law. You acknowledge and agree that you do not acquire any ownership or license rights by virtue of downloading the Program or any Content. All rights not expressly granted under these Terms and Conditions are expressly reserved to us.
We offer the Snooze A.M. Eatery® MySnooze Bennyfits Program to reward and thank our loyal restaurant customers. The Program is available to enrolled members at participating Snooze A.M. Eatery® restaurants in the United States (while we’ll do our best to make clear to you which locations do and do not participate in the Program, that information may not always be clear to you, and it is your responsibility to inquire as to each location’s participation). points, known as “Jacks” accumulated under the Program are promotional and have no cash value. There are no membership fees associated with the Program.
Eligibility: You may enroll in the Program if you: (1) are a legal resident of the United States; (2) at least 18 years of age at the time you enroll (see restriction below); (3) have an active, valid email address and mobile phone number; (4) are a human being; (5) and are not a Snooze employee. No corporations, partnerships, limited liability companies, or other legal entities can participate in the Program.
The Program is not targeted towards, nor intended for use by, anyone under the age of 18. If you are under the age of eighteen (18), you may continue to use or sign up for an app account, but you may not use any of its Program functionality, even under the supervision of your parent or legal guardian. In no event may you participate in the Program, or sign up for an app account if you are under the age of thirteen (13).
Enrollment/Loyalty Account: You can enroll in the Program and create a loyalty account (“Loyalty Account”) in one of the following ways:
Your Loyalty Account is personal to you and may not be sold, transferred or assigned to, or shared with family, friends or others, or used for any commercial purposes. You may have only one (1) Loyalty Account. If we determine that you have created more than one (1) Loyalty Account, we may deactivate your Loyalty Account(s) at our discretion.
As a part of the Program, we will send you transactional, informational, and promotional messages and/or offers. These communications may happen in the form of push notifications through the Program, email, SMS and/or any other ways you may have selected when you enrolled in the Program. If your account contact information changes, it is your responsibility to change your account contact information including email address and phone number. If you already have an account for our app or online ordering today, you will be automatically enrolled in the loyalty Program to earn rewards and are subject to these terms and conditions upon opening the app.
Jacks and Loyalty: You will earn and receive Jacks (as defined below) towards Loyalty Rewards (as defined below) and tier status as follows:
Qualifying Purchases: Members will earn and receive Jacks toward redemption by making qualified purchases at participating Snooze A.M. Eatery® restaurants (“Qualified Purchase”) and completing at least one of the following steps: (1) Paying your in-restaurant check via the “Pay Check” feature in app, enabled by OneDine; (2) Paying your in restaurant check via the table QR payment, enabled by OneDine; (3) Paying on your phone in takeout order via text payment, enabled by OneDine (the phone number of the device being used to pay the restaurant or phone-in order check via OneDine must match the phone number on your loyalty account); (4) Placing and paying for a mobile order via our app; (5) Placing and paying for an online order via the Snooze Website (you must login to create an online order using the same account credentials tied to your loyalty account); or (6) Paying your phone-in-takeout order in-restaurant. While issuing Jacks is automatic in many cases, Program credit must be requested before payment and the phone number associated with your loyalty account must be provided to ensure that you get your Jacks! The purchase of catering orders and gift cards are not qualifying purchases. The maximum number of Jacks that can be earned per transaction, regardless of the purchase amount is 50,000.
“Qualifying Purchase” includes only (1) In-restaurant food & drink purchases; and (2) Online order food & drink purchases directly from the Snooze app, website or over the phone. Purchases that do not qualify include but are not limited to (x) gift cards; (y) catering orders; and (z) third-party orders including, but not limited to DoorDash, Uber Eats, Postmates and GrubHub.
You will earn 100 Jacks per United States Dollar (“$” or “U.S. Dollar”) spent on Qualified Purchases. To be eligible for a Qualified Purchase, the single transaction total must be greater than $1.00. Transaction amount will be rounded down to the nearest dollar for the consideration of Jacks earned. You will not earn Jacks when purchasing Snooze A.M. Eatery® gift cards; however, you can earn Jacks by making Qualified Purchases with Snooze A.M. Eatery® gift cards. The maximum amount of Jacks you can earn for a single Qualified Purchase is 50,000 Jacks, regardless of the total amount of the transaction. You may only earn Jacks for two (2) Qualified Purchases/Transactions per 16-hour period, regardless of the number of items purchased during that period. You will not earn Jacks with respect to the amount of the purchase total correlated to tips, taxes and fees (e.g., delivery fees, bag fees).
Once verified by us, the number of Jacks to which you are entitled will be added to your Loyalty Account. The Jacks Available for Redemption displayed on the Rewards Tab of the app is calculated by adding the total number of Jacks earned in any method during the life of a guest’s account, subtracting out the Jacks used towards reward redemptions or that have expired. Account History can viewed by tapping Program Details under the Rewards Tab. Your Jacks are non-transferrable and do not have any cash value.
Loyalty: You will unlock certain Loyalty Rewards (a “Reward“) and tier status by accumulating a certain number of Jacks for Qualified Purchases, and you may redeem such Reward at participating Snooze A.M. Eatery® restaurants. Once you earn a Reward, the amount of Jacks for the respective Reward shall be deducted from your Loyalty Account, and you may start accumulating Jacks towards another Reward. You may only redeem one (1) Reward or Referral Bonus per transaction regardless of the number of Jacks or Referral Bonus you have earned in your Loyalty Account. You are allowed to redeem only one (1) Reward or one (1) Referral Bonus per 16-hour period. A Reward or Referral Bonus may not be combined with any other offer or coupon. The number of days that Jacks and Referral Bonuses are valid varies; check your account for expiration dates. Your Jacks shall expire if you do not, for a period of 365 consecutive days, either: (i) complete a Qualified Purchase; or (ii) redeem a Reward or Referral Bonus at a participating Snooze A.M. Eatery® restaurant. Account activity history can be viewed by tapping Program Details under the Rewards tab.
Earning Bonus Jacks
Guests will have the opportunity to earn Bonus Jacks within the Program by meeting specific criteria outlined in the app. View available bonuses by tapping on the “Rewards” tab and then “Program Details” button. Bonuses are subject to modification, change, suspension or discontinuation at any time without notice.
Earn 50% More Jacks When You Visit Monday – Thursday: Earn more when you visit Snooze or place an online order on Monday – Thursday. You’ll earn 150 Jacks per dollar spent on a qualifying purchase instead of 100!
Earn 8,000 Jacks by Visiting Snooze 5 Times In 1 Year: Earn more Jacks with your 5th Snooze visit, online order, or any combination of the two! Transactions must be $10+ before tips, taxes and fees to qualify.
Earn 5,000 Jacks for every friend or family member referred using a unique referral code found in the Invite Friends section under the More tab of the Snooze App.
Guest referred must use the unique referral code upon program enrollment and complete a qualified purchase before the extra bonus Jacks will be rewarded. Referral codes cannot be distributed through third party websites or social media without the express written permission of Snooze, an A.M. Eatery; doing so may result in account deactivation. Limit of 15 completed referrals per year will qualify to receive this bonus.
Earning Tier Status
Guests will unlock tier statuses (Bronze, Silver, or Gold) within the Program by accumulating a certain number of Jacks from Qualifying Purchases. A Program year is defined as a 365-day period of time calculated based on the guest’s initial Program enrollment date. Upon enrollment all guests automatically qualify for Bronze tier status and receive access to redeem their available Jacks for rewards associated with that status. Each Program tier status contains rewards that become available for redemption using a guest’s available Jacks. When a new tier status is reached, a guest gains access to redeem their Jacks for the rewards within that new tier as well as the rewards from any lower tier status. Silver tier status requires a guest to earn 8,000 Jacks. Gold tier status requires a guest to earn 35,000 Jacks. Guests will have one Program year to accumulate enough Jacks from qualifying purchases or bonuses to earn Jacks towards Silver or Gold tier status. With respect to calculating progress towards tier status’, the number of Jacks a guest accumulates in a single Program year are added together to calculate the total number of tier status qualification Jacks earned towards Silver or Gold tier status. This tier status qualification total does not reduce for Jacks redeemed during the Program year. It only accounts for the total number of Jacks earned in that Program year. In any Program year, when a guest accumulates enough tier status qualification Jacks to reach a higher tier status, that status is earned immediately, retained for the remainder of the current Program year, and the following Program year too. Determination of status is done through Jacks accumulated in the prior or current year as applicable. For the avoidance of any doubt, the total number of Jacks you have is not what determines your status, only the number of Jacks accumulated in the applicable time period. Be sure to ask a Snooze representative if you’ve got any questions regarding your status.
Rewards & Offers
Guests in the Program may also receive special Offers that do not require Jacks to use in addition to Rewards. Note Rewards and Offers may restrict the channel in which they can be applied (In Restaurant, Online or Both). View the Rewards/Offer description in your account for details. Guests may redeem only one Reward, Offer or Referral Bonus within a 14 hour period. They may also not be combined with any other offer or coupon. Rewards, Offers and Referral Bonuses may expire; check your offer for expiration dates. Rewards and Offers are subject to modification, change, suspension or discontinuation at any time. Once redeemed for Jacks, a Reward must be applied to a check within 2 hours (if not used within that time frame, the Jacks are redeposited in your account). Rewards and Offers are void if reproduced, altered or shared (including online or through a mobile device or app) and where prohibited. Rewards and Offers will not be replaced if lost or stolen and have no cash value. Rewards and Offers subject to change without notice at any time. Unless otherwise noted, all Rewards and Offers are valid for one time use at participating Snooze, an A.M. Eatery restaurants and are subject to availability.
(The Number of Jacks needed to Redeem each award shall be listed in the App)
Free Single Pancake:
Redeem jacks for a Free Single Pancake by selecting your available MySnooze Bennyfits Bronze Tier Rewards using the Snooze app. Jacks can be applied to your next in restaurant visit or online order. Single Pancake Reward cannot exceed $11 in value.
Free Non-Alcoholic Beverage:
Redeem jacks for a Free Non-Alcoholic Beverage by selecting your available MySnooze Bennyfits Bronze Tier Rewards using the Snooze app. Jacks can be applied to your next in restaurant visit or online order. Free Non-Alcoholic Beverage Reward cannot exceed $11 in value.
Free Pancake Flight:
Redeem jacks for a Free Pancake Flight by selecting your available MySnooze Bennyfits Bronze Tier Rewards using the Snooze app. Jacks can be applied to your next in restaurant visit or online order. Free Pancake Flight Reward cannot exceed $18 in value.
Exclusive Cocktail Party:
Redeem jacks for an Exclusive Cocktail Party by selecting your available MySnooze Bennyfits Silver Tier Rewards using the Snooze app. Jacks can be applied to your next in restaurant visit; not available via online ordering.
The MySnooze Bennyfits Exlusive Cocktail Party menu, available to Silver and Gold Tier Members, features our Morning Sunrise Mimosa or our Straight Up Taquito Bloody for only $5 each! This reward can be shared with a table of up to 6 guests; each guest can order their choice of up to 2 cocktails from our exclusive menu for $5 each; all participating guests must be 21+. Reward void where prohibited by law and subject to local serving time restrictions. Not applicable to any other alcoholic beverages outside of those on the Exclusive Cocktail Party menu.
Monday – Thursday Priority Seating:
Redeem jacks for a Monday – Thursday Priority Seating by selecting your available MySnooze Bennyfits Silver Tier Rewards using the Snooze app. Jacks will be applied at the time of booking in app.
Redemption subject to limited availability Mondays through Thursdays only for Silver & Gold Tier Members. Must be booked by 11:59PM the evening before the desired booking date. Change your party size up to 3 hours before your priority seating time by calling the restaurant. Altering the date booked requires cancellation and rebooking of priority seating; Jacks will be refunded for cancellations taking place at least 3 hours in advance of the booked Priority Seating time via a request to our Guest Relations team.
Friday – Sunday Priority Seating:
Redeem jacks for a Friday – Sunday Priority Seating by selecting your available MySnooze Bennyfits Silver Tier Rewards using the Snooze app. Jacks will be applied at the time of booking in app.
Redemption subject to limited availability Friday through Sunday only for Silver & Gold Tier Members. Must be booked by 11:59PM the evening before the desired booking date. Change your party size up to 3 hours before your priority seating time by calling the restaurant. Altering the date booked requires cancellation and rebooking of priority seating; Jacks will be refunded for cancellations taking place at least 3 hours in advance of the booked Priority Seating time via a request to our Guest Relations team.
Snooze Swag: Bag of Coffee
Redeem jacks for a Bag of Snooze Coffee by selecting your available MySnooze Bennyfits Gold Tier Rewards using the Snooze app. Jacks can be applied to your next in restaurant visit; not available via online ordering. Maximum discount of $15.50. Redemption limited to Gold Tier Members. Subject to availability in restaurant.
Snooze Swag: Trucker Cap
em jacks for a Snooze Trucker Hat by selecting your available MySnooze Bennyfits Gold Tier Rewards using the Snooze app. Jacks can be applied to your next in restaurant visit; not available via online ordering. Maximum discount of $20. Redemption limited to Gold Tier Members. Subject to availability in restaurant.
Snooze Swag: T-Shirt
Redeem jacks for a Snooze T-Shirt by selecting your available MySnooze Bennyfits Gold Tier Rewards using the Snooze app. Jacks can be applied to your next in restaurant visit; not available via online ordering. Maximum discount of $22. Redemption limited to Gold Tier Members. Subject to availability in restaurant.
Snooze Swag: Mug or Cup
Redeem jacks for a Mug or Cup by selecting your available MySnooze Bennyfits Gold Tier Rewards using the Snooze app. Jacks can be applied to your next in restaurant visit; not available via online ordering. Maximum discount of $25. Redemption limited to Gold Tier Members. Subject to availability in restaurant.
Receive $5 off with your next in restaurant visit or online order. Offer expires 30 days from issue, is subject to availability and may change without notice at any time. Maximum discount of $5.
Happy Birthday! Receive a free single pancake with your next in restaurant or online order. On the first day of your birthday month, this offer will automatically appear under the Rewards tab of your Snooze app under the Tier Status Meter. Offer expires at end of your birthday month, is subject to availability and may change without notice at any time. Free single pancake cannot exceed $11 in value.
Program Anniversary Offer:
Happy Snooze Anniversary! Receive a free barista drink with your next in restaurant or online order. On the first day of your anniversary month, this offer will automatically appear under the Rewards tab of your Snooze app under the Tier Status Meter. Offer expires at end of your anniversary month, is subject to availability and may change without notice at any time. Free barista drink cannot exceed $11 in value.
Additional Program Terms
Additional Program Terms: We reserve the right to suspend or terminate your account at any time for any reason including inactivity or violation our Terms & Conditions, you have more than one (1) Loyalty Account, or that the use of your Loyalty Account is unauthorized, deceptive, fraudulent or otherwise unlawful or harmful. We may, in our sole discretion, suspend, cancel, or combine Loyalty Accounts that appear to be duplicative, and may refuse to allow you to re-enroll in the Program. After 365 days of account inactivity, any available Jacks in a guest’s account will expire. Activity is defined as earning Jacks or redeeming a Reward.
We have the right at any time, with or without giving you prior notice, to:
end or cancel the Program and/or any specific Reward;
change any Reward, Offer, Bonus or other Program benefit we offer;
change the requirements for earning a particular Reward;
change the time you have in which to earn a particular Reward; and/or
change any other feature of the Program.
If we end the Program, Rewards, Offers, Jacks and Referral Bonuses you have earned but not used will automatically expire.
Login and Registration: Certain features or services offered on or through the Program may require you to complete a registration process and/or set up an account or login. In connection therewith, you agree to: (1) provide true, accurate, current, and complete information about yourself; and (2) maintain and promptly update your information to keep it true, accurate, current, and complete. You are entirely responsible for maintaining the confidentiality of the information you hold for your login, including your password. You agree to notify us immediately of any unauthorized use of your login, or any other breach of security. You may be held liable for losses incurred by us or any other Program user or visitor due to someone else using your login as a result of your failing to keep your login information secure and confidential.
You may not use anyone else’s account or login information. We shall not be liable for any loss or damage arising from your failure to comply with these obligations.
No Warranties: THE PROGRAM, THE CONTENT, AND THE LOYALTY PROGRAMS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND WE AND OUR RELATED ENTITIES, FRANCHISEES, SERVICE PROVIDERS AND OUR AND THEIR RESPECTIVE OWNERS, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS (COLLECTIVELY, THE “SNOOZE PARTIES”) HEREBY EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, SNOOZE PARTIES DO NOT REPRESENT OR WARRANT THAT THE PROGRAM OR CONTENT WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. YOU ACKNOWLEDGE, BY YOUR USE OF THE PROGRAM, THAT YOUR USE IS AT YOUR SOLE RISK.
Electronic Communications: When you visit the Program or send emails or SMS messages to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email, SMS or by posting notices on the Program. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in these Terms and Conditions.
International Users: The Program is controlled, operated, and administered by us from offices within the United States and is intended solely for use and access by persons residing in the United States, its territories and possessions. We make no representation regarding use of the Program outside of the United States. You may not use the Program or export any portion of it in violation of U.S. export laws and regulations. If you access the Program from locations outside of the United States, you are responsible for compliance with all local laws.
Governing Law/Venue: The Program is governed by and subject to the laws of the State of Colorado, U.S.A., and, where applicable, U.S. federal law, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction and venue of the courts located in Colorado, U.S.A., for any disputes arising out of these Terms and Conditions, the Program, or the Program. Notwithstanding this provision, you agree that we may apply for injunctive or other equitable relief in any court of competent jurisdiction.
Indemnification: YOU AGREE TO DEFEND, INDEMNIFY AND HOLD ALL OF THE SNOOZE PARTIES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND EXPENSES, INCLUDING ATTORNEYS’ FEES, ARISING FROM OR RELATED TO (I) YOUR USE OF THE PROGRAM; AND/OR (II) YOUR BREACH OF ANY OF THE PROVISIONS OF THE TERMS AND CONDITIONS.
General Provisions: All or any of our rights and obligations hereunder may be assigned to a subsequent owner or operator of the Program in a merger, acquisition or sale of all or substantially all of our assets. If, for any reason, a court of competent jurisdiction determines any provision of these Terms and Conditions or any portion thereof to be unenforceable, such provision will be enforced to the maximum extent permissible so as to give the intended effect thereof, and the remainder of these Terms and Conditions will continue in full force and effect. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to that breach or subsequent or similar breaches.
Questions: If you have any questions regarding the Program, the Program, and/or these Terms and Conditions, you can contact our Guest Relations Team.
Last Updated: Terms and Conditions last updated on 4/3/22.
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